Professional eBay customer service management — protecting your feedback score, resolving disputes, processing returns, and maintaining Top Rated Seller status across all performance metrics.
What's Included
Professional eBay customer service management — protecting your feedback score, resolving disputes, processing returns, and maintaining Top Rated Seller status across all performance metrics.
Responding to all buyer messages within 24 hours with professional, policy-compliant responses that resolve issues and convert inquiries into confirmed sales.
Processing returns professionally — making the experience smooth even for buyer-fault returns to avoid negative feedback and defects on your account.
Daily monitoring of all new feedback. Immediate action on negative feedback — seller response, buyer contact, and revision requests where eBay policy permits.
Proactive management of eBay Service Metrics — Item Not as Described and Item Not Received rates — to maintain Top Rated Seller status year-round.
Managing 'Item Not Received' cases — tracking number uploads, carrier coordination, and eBay case filing when packages are genuinely lost in transit.
Maintaining all TRS performance metrics — 98%+ positive feedback, <0.5% defect rate, <0.3% cases closed without seller resolution — for maximum search visibility.
How It Works
A proven, step-by-step approach that delivers measurable results from week one.
Full review of current eBay presence — listings, feedback, metrics, and opportunities.
Build an eBay-specific strategy based on your category, sell-through rate data, and Terapeak research.
Implement all optimizations, listings, and campaigns — all managed professionally.
Weekly monitoring of all performance metrics, feedback, and campaign results.
Weekly report with key metrics and a clear action plan for the next 7 days.
Results
eBay's Cassini algorithm is highly sensitive to seller performance, item specifics, and listing quality. eBay Customer Service directly impacts where you rank and how much you sell.
eBay has lower competition for most used and niche products, lower fees in many categories, and a loyal buyer base. Many Amazon sellers find eBay adds 20–30% incremental revenue with minimal extra effort.
Pricing
No hidden fees. No long-term contracts. All plans include weekly reporting and direct communication.
Small eBay sellers
Monthly retainer
Active eBay businesses
Monthly retainer
High-volume sellers
Tailored retainer
FAQs
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